How to Set Your Command Center Notifications

Created by Garrett Fankhauser, Modified on Sat, 13 Apr at 3:50 PM by Garrett Fankhauser

Video Walkthrough (~2 minutes): https://youtu.be/6URWwN-KgzE

Objective: This guide provides step-by-step instructions on how to configure notification settings in the Command Center to ensure timely alerts via SMS, email, or in-app notifications.

Scope: This procedure is intended for users of the Command Center who need to manage how they receive notifications for conversations, tasks, and other integrated services.

Procedure:

Log In and Access Dashboard

Start by logging into your Command Center account.
Navigate to the main dashboard screen.

Open Settings

Click on the 'Settings' option located typically on the sidebar or within the main menu.

Navigate to Profile Settings

Within the 'Settings' menu, select 'My Profile' to access your personal settings.

Modify Notification Settings

Click on 'Notification Settings' at the top of the 'My Profile' section.
A new page or section will open where you can adjust your notification preferences.

Set Notification Preferences

Review the available options for receiving notifications:
- In-app Notifications: Receive alerts directly within the app interface.
- SMS Notifications: Get text messages sent to your mobile phone.
- Email Notifications: Receive email alerts.
Check the boxes next to the type of notifications you prefer for different interactions such as conversations, tasks, and reviews.

Save Your Settings

After selecting your preferred notification methods, scroll down to the bottom of the page.
Click the 'Save' button to apply your changes.

Confirmation

Ensure that a confirmation message appears, indicating that your settings have been successfully saved.

Testing (Optional)

Consider sending a test notification to confirm that your settings are working as expected.

Completion: You have now successfully set up your notification preferences in the Command Center. Adjust these settings at any time following the same steps to suit changing needs or preferences.

Support: If you encounter any issues or have questions regarding the notification settings, please contact our support team for assistance.