How to Send Your First SMS/Email - Command Center™

Video Walkthrough: https://gfankhauser.vmaker.com/record/apKrcGdTscVPAHY3

Step 1: Introduction

• This guide explains the process of sending your first text message or email using the Command Center™.
• Ensure that you've already set up your Command Center™ account and have your contacts added.

Step 2: Sending Individual Messages

1. Access the Command Center™ dashboard and navigate to the "Contacts" section.
2. Preferably, use smart lists to send messages, maintaining an organized approach.
3. Select a contact, like "Antoine," as an example for the walkthrough.
4. Click on the contact's name to send messages individually.
5. You can send both SMS and email individually.
6. Attach relevant files, insert emojis, or use templates to streamline your message.
7. Choose to send the message instantly or schedule it for a specific time.

Step 3: Sending Messages to a Group

1. In the dashboard, locate the desired group of recipients.
2. For best results, categorize your contacts into specific lists.
3. Use the "Send SMS" or "Send Email" options based on your communication mode.
4. If sending to multiple contacts, avoid addressing individuals by name in the message body.
5. For personalization, utilize the "contact first name" tag for customized greetings.
6. Introduce the concept of "drip mode" for gradual message distribution to larger groups.
7. Note that a separate video covers drip mode, available in the help desk section.

Step 4: Email Customization

1. To send emails, access the email section in the Command Center™.
2. You can either use pre-existing templates or create a manual message.
3. Emphasize the use of the "contact first name" tag for personalizing emails.
4. Highlight additional features like adding your name, phone number, and calendar links.

Step 5: Conclusion

1. Summarize the procedure for both individual and bulk SMS/email sending.
2. Direct users to additional resources in the help desk for more specific guidance.
3. Conclude by ensuring users that this guide covers the essentials of using the Command Center™ for communication.

Note: If you have any questions or need further assistance, don't hesitate to refer to the help desk or reach out to the support team.